Hello SOTGC community,
I remember sitting at my desk, staring at the email that had just arrived. My jaw literally dropped. I couldn’t believe the words I was reading. The client actually said, “She acts as though she knows everything, and we feel like she doesn’t appreciate our contributions.” I was devastated. I thought, what could I have done to leave such an impression?
I took a deep breath and tried to figure out what had gone wrong. How could their perception of me have strayed so far from who I thought I was? I took a long, hard look and started asking myself questions. Could I have been working so hard to look like I knew what I was talking about that I missed what the client was looking for in the first place? Had I missed the opportunity to build a quality relationship where we both felt valued?
The world moves so fast these days that it’s easy to forget that business is people, and that success isn’t just doing our job well, it’s about building relationships. To do that, we have to communicate. But not just communicate; we need to value one another as well.
I knew that I didn’t want to let this type of situation happen again, so that meant I had to change a few things about myself. I needed to be present in each interaction, allowing each interaction to be valuable and impactful. If I had accomplished that in the first place, I would have been able to see that this client was yearning to contribute, not to just be fed answers.
What I needed was Mindful Communication, which can help maximize the positive impact of interactions and create greater success in personal and professional life. But what exactly is Mindful Communication?
There are three concepts that best describe it:
- Every interaction – conscious and unconscious, verbal and nonverbal – is a form of communication. We are communicating all the time, even when we don’t realize it.
- Mindful Communication is the act of approaching each interaction in the present and without judgment. This takes practice, but it is well worth the effort. Learning how to savor each interaction, and knowing that it can yield value if you go in without judgment, will change how you interact, what you learn, and how you succeed.
- Every interaction has the ability to be valuable, impactful and empowering. You never know when an interaction might have a profound impact. If we aren’t paying attention, we might miss amazing opportunities to make a difference in someone’s life, or, for that matter, let someone make a difference in ours.
As I started to integrate these concepts into my life, my world changed. It helped my professional and personal relationships flourish, opened up doorways to success, and helped me grow. And most importantly, I realized that I was smiling more every day, and so were those around me.
If the message in this post was helpful and you feel more aware of how you communicate, please share this on twitter, pinterest and LinkedIn to share the effective communication tips.