Hello SOTGC community,
Have you ever been asked to complete a task where the payout just wasn’t worth the agonizing stress it took to complete? Maybe completing the job meant that you exceeded your sales quota, collected a huge bonus, or landed you that big promotion; but nevertheless, the carrot dangling before you just wasn’t worth the frustration, agony and stress that the job was certain to bring your way. I know personally, I’ve gotten knee deep into a few assignments before I realized just how daunting the job was – that client that you can NEVER satisfy even when you pull out all the stops; the vendor that overpromises and under-delivers making your job a nightmare; or maybe it’s simply a tedious, time consuming task that sucks the life out of you…
So, what can you do when you find yourself in this situation?
First, let’s look at how we can prevent the situation.
- What is your relationship with the person connected to the task? Is it your boss? A new customer? A referral? A regular long-standing client? If the relationship is new, try to get to know the person and build rapport quickly to see if they are someone you want to work with. Are they reasonable? Do they follow through on their commitments? Is the task something that you are capable of fulfilling within their allotted time frame and budget? If the relationship is more developed, address areas where you think problems could arise before taking on the engagement. If you’ve experienced difficulties with this person in the past, address those issues and make a game plan to avoid future problems.
- Ask questions! Knowledge is power. Asking questions will teach you a lot about the person you will be interacting with – their communication style, their response time, their attentiveness to details etc… Make sure you are both on the same page before proceeding.
- Make sure and set expectations up-front and in writing. For example, when I take on representing a new tenant I let them know that I need at least 2 business days notice to set up property tours. The reason I need notice is because I not only need to coordinate my schedule and my client’s schedule, but I need to coordinate with the listing agents at each property that the client wants to look at. Giving me two days notice allows me to be better prepared and increases the likelihood that they will be able to get through all of the buildings they would like to see.
Stay tuned for Part Two, which will give pointers on how to master the hurdles of a problem assignment…
Photo credit: www.rms.net