“Communication – the human connection – is the key to personal and career success.” – Paul J. Meyer
Hello SOTGC community,
Workplace communication has been called “internal marketing.” The underlying objective of workplace communication is to keep workers in the “know” about the present status of the company, future prospects, and any problems concerning their jobs or careers. It shouldn’t be presumed what employees do or don’t want to know. There are several factors that need to be considered when communicating within a company, like average age profile, ethnic diversity, language proficiency, etc. While all communications don’t necessarily need to be received by every worker, the majority of workers ought to understand what’s important.
Too little or too much communication are both ineffective. Thus, each bit of advice needs to be timed. Obviously, in the event of emergencies, communication should be relayed promptly.
Over-communicating is under-communicating.
Instead of inundating others with too much information, you should focus on idea-generation, discussion, choice, and action. These components are key in a workplace communication and ensure successful execution. Most importantly, leaders who need to communicate with employees should consider what is most important and the timeliness of each communication.
A group of workers ought to be entrusted with the duty of ensuring the successful execution of the communication strategy. The group should consist of at least two representatives and should usually include the head of Human Resources.
Interpersonal and workplace communication, while similar, are made up of vastly different components. However, both are necessary for a successful personal and work life.
There are also two huge factors in communication: Tone and Body Language.
In communication, the tone of voice represents 35 percent of a social communication. Volume, pitch, inflection, stress, sarcasm, intonation, and emotion modulation are included in these components. Because emotions can be perceived differently, there is a lot of room for misinterpretation. In the workplace, this is especially true of emails. Emails tend to be brief and, frequently, are written and sent without much thought. If the email was edited before being sent, and the writer focused on tone, the receiver might better understand the true point of the communication, leaving less room for misunderstanding.
Body language is the most powerful nonverbal way to communicate. Studies have shown that a person’s capacity to achieve success is increased by developing an understanding of body language. The way a person sits, the way a person stands, and the way a person utilizes hand gestures is what others perceive as communicating. When the body language doesn’t match what is verbally being communicated, the message isn’t received or believed. Because of this, an oblivious person’s body language could cause serious losses in credibility and perceived sincerity.
Tone and body language need to be carefully gauged when communicating in a business environment. Habits in communication that seem harmless might not be perceived as such in the workplace. These are two huge factors that need to be evaluated when working with others.
Being more aware of tone and body language can definitely influence a person’s success or failure in their career.
Are you aware of your tone and body language? What do you think they communicate? Please let us know in the comment section below.